FAQsWhat you need to know before you book
For the remainder of 2020 we will be operating the following cancellation policy:
If you cancel a week or more before your check-in date we will refund your booking in full.
If you cancel within a week of your booking you have the choice of either accepting a voucher for 100% of your booking fee (valid against future bookings and not redeemable for cash) or you can choose a refund of 80% of the cost of your holiday by whatever payment method you originally used.
In both cases your security deposit will be refunded in full.
Check-in and Check-out
In order to provide additional cleaning due to COVID 19, check-in time is any time after 5.00pm on your arrival day. You should vacate the apartment by 10.00am on the morning of your departure.
We take a £100 security deposit on all bookings.
We know that sometimes accidents happen, and if you break a plate or a glass we won’t charge you for it, but please let us know so that we can replace any breakages in time for our next guests. Your deposit will be returned to you within a week of your holiday ending (usually a lot sooner). If we need to retain any of the deposit to cover breakages or damage we’ll let you know first, but it is rare to need to do this. (In fact, we’ve so far never needed to do this.)
We reserve the right to deduct the cost of missing items, bigger breakages, other damage caused by our guests during their stay. A £40 call-out fee also applies if you need us to send someone out to fix or replace something you have damaged. This call-out fee will be deducted from your security deposit. If we need to send someone out to fix or replace something that has been broken or damaged through no fault of yours there will (of course) be no call-out fee applied.
Your security deposit will be refunded no later than 7 days after you check out.
If you book for 14 days or longer the system will automatically apply a 15% discount to your booking.
And if you don’t need to use the 2nd bedroom just enter the code “oneroom” when you’re booking, and we’ll apply a £20 discount as our housekeeping costs will be a little lower and we’ll pass that discount across to you. This doesn’t apply if you use the sofabed in the living room instead of the 2nd bedroom!
Getting here, and getting in
We’ll send you an email a week before you arrive to give you directions and to tell you where to find the keys.